You Booked a Security Consultation with Integra. Here’s Exactly What to Expect

You scheduled the appointment. Maybe a neighbor mentioned us, or you’ve been thinking about security for a while and finally decided to do something about it. Either way, good move. We want to make sure you feel completely comfortable before we show up.

A lot of homeowners aren’t sure what a security consultation actually means. Is it a sales pitch? Do they need to prepare anything? Will someone be walking through their bedroom? Fair questions. This article answers all of them honestly, so when our team arrives, you already know what’s happening and why.

In this article:

•  What The Consultation Will Cost 
•  Who’s Coming to Your Home 
• Expected Time Frame
•  What Actually Happens During the Visit 
• What Happens After the Consultation

First Things First: There's No Cost, and No Pressure

The consultation is completely free. No dispatch fee, no service charge, nothing to sign before we leave. You’re not committing to anything by letting us come out. You’re just getting informed.

We also want to be upfront about something: we’re not going to show up and push you toward the most expensive system on our list. Integra has been serving Des Moines homeowners since 2003, and our reputation is built on homeowners who actually trust us, not ones who felt cornered into a decision. We’ll walk you through a full-featured option with all the bells and whistles, and a more streamlined option if you want solid protection without the extras. If a system isn’t the right fit at all right now, we’ll tell you that too.

Who's Coming to Your Home

Your consultation will be led by one of Integra’s security professionals. Someone who spends their days thinking about how homes get compromised and how to prevent it. This isn’t a technician who just reads off a spec sheet, and it’s not a rep trying to hit a quota. It’s someone who genuinely knows the product, knows the Des Moines area, and can have a real conversation with you about what your home actually needs.

Before they head your way, your security professional will personally send you a text and email introducing themselves, so you know exactly who to look for when they pull up. Every member of our team passes a pre-hire background check, because inviting someone into your home to talk about safety should feel safe from the very first moment. If you ever want to verify who’s coming before the appointment, you’re always welcome to call us directly.

Set Aside About an Hour

A thorough consultation takes roughly an hour, sometimes a little less depending on your home and how many questions you have. We’d rather take the time to do it right than rush through a checklist and leave you with unanswered questions.

You don’t need to do anything to prepare. No cleaning up, no pulling out paperwork, no researching security systems beforehand. Just be home and ready to walk us through your space.

What Actually Happens During the Visit

Here’s the honest, step-by-step version of how the consultation unfolds.

We start with a conversation. Before anyone walks a single room, we sit down with you at the kitchen table, on the porch, wherever you’re comfortable, and just talk. What’s prompting the interest in security right now? Have you had any incidents, or is this more of an "I’ve been meaning to do this" situation? Do you travel frequently? Do you have kids, pets, a detached garage? Are you more concerned about break-ins, package theft, or just general peace of mind?

There are no wrong answers. This part of the visit exists so we can design something around your actual life, not just your square footage.

Then we walk the home together. Your security professional will ask to walk through your home, both inside and out, to identify the specific entry points and vulnerabilities that matter for your property. We’re looking at doors, windows, the garage, sightlines from the street, outdoor lighting, and anywhere an opportunist might test their luck.

It’s worth knowing what we’re up against locally. According to FBI Uniform Crime Reporting data, Des Moines sees roughly 35 property crimes per 1,000 residents, compared to a national average of 19. That’s about 84% higher than the rest of the country. The majority of those incidents happen through front doors, first-floor windows, and back entries. Knowing exactly how your home is laid out lets us put protection where it actually matters, not just where it looks good on a diagram.

We design your system on the spot. Based on what we’ve seen and what you’ve told us, your security professional will put together a customized recommendation before they leave. This isn’t a one-size-fits-all package off a menu. It’s a specific layout of which sensors go where, how many cameras, what type of monitoring makes sense for your lifestyle, built around your home.

You’ll receive options at different price points so you can make the decision that fits your budget. We believe in upfront pricing, so nothing will be buried in the fine print.

What Happens After the Consultation

You’ll leave the conversation with a clear picture of what a security system designed for your specific home looks like, and what it costs. There’s no deadline and no expiring offer. If you want to think it over and call us in a week, that’s completely fine.

If you’re ready to move forward, we’ll get an installation date on the calendar. The install is clean and typically completed in a single visit, and we don’t leave until you’re confident. App set up, users added, and you’ve had a chance to walk through how everything works. If it takes an extra thirty minutes to make sure you’re comfortable, that’s exactly what we’ll spend. And if a question comes up after we’re gone, you can always call us directly. The same local team that installed your system is the one that picks up the phone.

The Bottom Line

A security consultation with Integra isn’t a sales event. It’s a conversation between a homeowner and someone who knows how to protect homes, with your specific property, your specific concerns, and your specific budget as the starting point.

We’ll come to you, walk through everything honestly, and give you real options. That’s it.

If you haven’t booked yet, or you have questions before your appointment, give us a call at 515-442-0025.